Policies & Procedures

Our Policies & Procedures help us maintain respect & integrity in our business and with you the student.  Please read the entire list below.  We will uphold our professionalism and we ask that you do the same in respecting and adhering to our policies & procedures.  If you have any questions regarding our policies, please notify the studio before making any appointments or purchases.

All appointments MUST BE scheduled online using our online scheduling system.  If you are unable to schedule online, you must call studio so that we can book you for class. Walk-ins must arrive at least 15 minutes early to register before class and you may only participate in the class if there is availability. Please do not arrive late as this interrupts Instructor and students.

6 hour notice on all cancellations or you void session & payment, absolutely no exceptions. Please do not ask.  We stick to our policy 100%. The circumstance does not matter.  When you reserve your space in class and cancel last minute we are not able to fill that spot.  As a courtesy for first time occurrences we will offer you a $10 discount off your next scheduled session in which you must call the studio for promo code.  If you signed up for a monthly pacakge, you will owe a $20 cancellation fee.  Failure to pay cancel fee will result in your package being terminated with no refund or makeup sessions.

All single class purchases and monthly packages must be used within 3 months of purchase date unless otherwise stated due to a sign-up special in which those terms could change.  Any changes will be noted in your contracts and during purchase.

Expiration Dates & Extensions:  All Classes & Monthly Packages have an expiration date and sessions must be completed by the end date mentioned on site/contract.  If you are unable to complete your class or package in the allotted time due to an illness, injury or any other circumstance you must notify the studio by certified mail or email (Notify the Owner or Management, not your class Instructor).  You must notify studio within 3 days of your occurrence and how long you will be away.  Your contract will be put on hold at the date of your occurrence and set to continue at your return date.  Your contract will continue when you return at the point in which you left off.  (Example: If you put your contract on hold and you had 10 days remaining, when you return you still only have 10 days remaining in your contract.)  Also, the studio will not extend your contract additional time if you notify us with a delay.  (Example: Your occurrence happens on March 10th and your contract was to expire on March 31st.  You notify the studio on March 23rd to inform us that you need an extension.  Your extension will not date back to the occurrence. It will start at the notification date and therefore you would have from March 23rd till April 8th.) If you notify the studio after your expiration date of any occurrence, your package will be voided and you will not be able to receive any kind of makeup.  There are absolutely no exceptions.  Please do not ask. We stick to our policy 100%.

Expiration Dates & Extensions on Sign-Up Specials: Whenever the studio offers a sign up special there are certain restrictions that will apply to that special.  In this case the same rules may not apply as listed above.  If we offer a special and it states that there are no extensions on that package then the rules above do not apply.  There is absolutely no extension on that special for any reason (this includes but is not limited to work, family, car accidents, injury, etc).  If you do not wish to abide by this policy then do not purchase any sign up special in which this policy applies.

Always arrive to class 10-15 min early to class to seek parking, fill out paperwork, and change clothes.  When you arrive late, you interrupt the teachers instruction and the flow of class.  If you are 15 min late, stanby students have the right to your space in class and you must share the pole with that student. For your safety, New students arriving more than 15 minutes late may not be able to participate as this does not allow you to participate in our warmup and could lead to serious injury.  Your session will be voided and there are no refunds.  If there is space available in the following class, you may make up your class at that time at no charge.

There are no refunds after 3 business days. You will receive a credit or you can transfer sessions to another person in which they must still honor your original expiration dates.  You may not share packages with another person.  If another person takes over your package it can not go back to you or any other person. 

We do not allow people to sit in and watch classes.  You must pay for a class to participate.  This is for the safety and privacy of our students.

Please do not bring children to the studio.  Guests must sit in lobby area and are not allowed to watch in on classes.  This is for the safety and privacy of our students.

You can join our classes at anytime. You do not have to start on a certain day of the month like most studios.  Visit our class schedule page to see what day and times best suit your schedule.

Prices are subject to change at anytime.